How can we help?

Open the most recent Highlight Machine email and use its order button. Your private page shows your status and next step. An order number alone cannot open it.

Missing the email? Check spam or promotions, then contact us with the email address used for your order and your order number, if you have it.

Use the Film step on your private order page to upload files or add video links. Keep the page open until uploads finish.

If an upload stops, return on the device with the original file and choose it again. Shared links must let your editor access and download the original video. Still stuck? Contact us with the file type, device, and any error message.

We’ll email you when your first cut is ready. Open your private order page to watch, leave specific revision notes, or approve the film.

One revision round is included. Additional rounds are $49 each, confirmed before work begins. Include any missing play in your notes or contact us.

Use Download on your private order page to save the HD MP4. If you ordered a Social Media Cut, its separate download appears there too.

Download within 30 days of delivery and keep your own copy. If the button fails or the order link is missing, contact us. Your first review cut is ready within five business days after usable footage and payment. The final reel follows your review and approval.

Use the payment button on your private order page. If checkout fails, or you were charged but the order still needs payment, contact us before trying again.

Include your order number and order email. Don’t send card numbers or payment credentials.